Support & Store Policies

Customer Support

If you have trouble receiving, opening, or downloading your purchase, please contact us and include the name and email address used at checkout. Do not send medical records or private health information.

Support: anenlighteningguide@gmail.com

Privacy

When you purchase or request a free download, Payhip collects the information needed to process the transaction, deliver the file, provide a receipt, prevent fraud, and maintain order records. Payments are processed by the payment option you choose, such as Stripe or PayPal. We do not receive or store your complete card details.

If you separately consent to marketing, your email address may be used to send helpful resources, product news, or occasional offers. Marketing consent is optional and you may unsubscribe at any time. Transactional messages needed to deliver or support an order may still be sent.

We use customer information only for order fulfillment, support, legal or accounting obligations, security, and any marketing permission you choose to give. We do not sell customer personal information. Service providers may process limited information on our behalf under their own terms and privacy practices.

You may contact us to ask about the customer information we hold or to request a correction or deletion where applicable. Some transaction records may need to be retained for legitimate legal, tax, fraud-prevention, or accounting purposes.

Digital-Download Terms

Your purchase provides a personal, non-exclusive, non-transferable license to use the PDF. You may save copies to your own devices and print selected pages for your personal use.

You may not share, forward, upload, reproduce for distribution, resell, sublicense, publish, or use the files to create a competing product. Buying one copy does not provide a group, classroom, clinical, organizational, or commercial-use license.

The files are educational resources, not individualized medical advice. They do not create a physician-patient or other healthcare-professional relationship. Always use qualified healthcare professionals for personal diagnosis, treatment, and safety decisions.

Please make sure your device can open standard PDF files and keep a backup after downloading. If the delivered file is missing, damaged, or will not open after reasonable troubleshooting, contact support so we can help.

Refund Policy for Digital Products

Because digital files are delivered or made accessible immediately, purchases are generally non-refundable once the file has been accessed or downloaded. This protects the work from being retained after a refund.

Please contact support within 7 days of purchase if you have a problem. We will promptly review:

• Duplicate purchases or charges (if we can verify a duplicate completed transaction in our records, we will initiate the refund promptly—no worries. Your bank or payment provider controls when the funds appear).
• A file that is missing, corrupted, or unusable after reasonable troubleshooting.
• A purchase that was materially different from the product description.
• A genuine concern that the product provided no meaningful value, reviewed fairly on a case-by-case basis.

We may decline requests involving repeated refund activity, misuse, file sharing, policy abuse, or circumstances that cannot be verified. Nothing in this policy limits rights that cannot legally be excluded in your location.

When a refund is approved, we can initiate it through the original payment processor. The time for the money to appear depends on Stripe, PayPal, and the customer's bank or card issuer; it is not always immediate.